Westdale Asset Management

Training Coordinator

Texas - Dallas - Westdale Asset Management - Dallas, TX - Full Time

Rate: $25.00 - $30.00 per hour depending on experience. (Hourly non-exempt position)

We are looking for a dedicated Training Coordinator who thrives in helping leasing and property management professionals grow and succeed. In this role, you will work 100% in our corporate office in downtown Dallas at The Epic. You will deliver engaging training while offering day-to-day support that enhances onsite operations and drives leasing performance across our communities. 

Requirements

The Training Coordinator should have:

  • Must have experience in onsite apartment leasing or at an apartment management company in a training capacity. 
  • Recent experience leasing apartments and be comfortable using modern leasing technology.
  • Property Management Software, Yardi products preferred.
  • Experience using a Customer Relationship Management (CRM) platform.
  • Ancillary services such as Renter's  Insurance, Payment Processing, Screening, and Revenue Management systems.
  • Experience using chat platforms.
  • Microsoft productivity systems such as SharePoint, Office 365, Outlook. 
  • Recent experience with a Lease-Up is a plus.
  • Strong customer service background.
  • Outstanding written and verbal communication skills.
  • Adaptability to adjust training approaches based on the audience's needs.
  • Comfortable speaking to groups and facilitating training sessions.
  • Ability to solve problems and collaborate with other team members. 
  • Ability to travel by car or plane as needed.

Responsibilities

  • Facilitating training for topics such as CRM usage, lead management, property tours and lead follow-up procedures. 
  • Application support for prospect and resident systems.
  • Managing training materials/courses within LMS, update courses as policies and procedures change.
  • Scheduling live training and tracking attendance within the LMS.
  • Assisting with the rollout of new software systems by providing training and support.
  • Helping in coordinating logistics for in-person or virtual training, including scheduling and material preparation under the direction of the Training Manager.
  • Conducting one-on-one or group training virtually or on-location.
  • Assisting Training Manager with process improvements, direction, and feedback.
  • Staying up to date on relevant industry and software updates.

We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:

  • Medical insurance
  • Dental insurance
  • Life insurance
  • Short-term and long-term disability insurance
  • 401(k) plan with company match
  • Flexible spending accounts
  • Paid vacation, personal/sick time, and holidays
  • Tuition reimbursement
  • Credit union
  • Service recognition awards
  • Employee assistance program
  • Apartment rental discounts

Join our team and contribute to our continued growth and success!

Work Days: Monday – Friday
Work Hours: 8:30 am - 5:30 pm
Required License or Certification: Valid Texas Driver’s License (Real ID).

Our application process includes criminal background checks and drug screens.

Rate: $25.00 - $30.00 per hour depending on experience. (Hourly non-exempt position)

Apply: Training Coordinator
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What’s your citizenship / employment eligibility?*
Are you 18 years of age or older?*
What pay rate range (hourly) are you hoping to secure?*
Do you have a valid Texas driver's license?*
How much recent experience do you have leasing apartments?*
Please explain why you believe you would be a good candidate for this position?*
How much experience do you have working as a Training Coordinator or similar position at an apartment management company?*
Are you willing to work fulltime in our office in Deep Ellum (just east of downtown Dallas) Monday through Friday?*
How would you handle a learner that was having difficulty understanding new technologies and work flows?*
Please rate your skills on the following systems:
Yardi*
Customer Relationship Management (CRM)*
Chat Platforms*
Sharepoint*
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